Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The exception is on any preordered items, or sealed TCG product which are not refundable or returnable. Due to the way we purchase preorders immediately from our distribution, we cannot accept returns, exchanges, or process refunds on presale items, sale items, or gift cards.

Pre-order cancellations if accepted will be subject to a 30% fee and handled on a case by case basis, plus any applicable fees the customer incurs on other platforms as a result of a chargeback, etc.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist in the damage claim process if desired. All orders are insured for up to 200$. If you desire or require additional insurance reach out to us via email and we can invoice you for the preferred amount. We are not liable for damages incurred via the carrier.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns, exchanges, or process refunds on presale items, sale items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.